MEMBERSHIP CANCELLATION POLICY & MEMBERSHIP, TOURNAMENT, PROGRAM, AND CAMP REFUND/CREDIT POLICY
MEMBERSHIP CANCELLATION POLICY
The Southwest Florida Fencing Academy does not require contracts and does not issue refunds. SportMember is used to manage our calendar, communications and payments. By using SportMember you are agreeing to SportMember’s payment processing procedures. Invoices are sent out through SportMember fourteen (14) days before a new month starts and accounts will be promptly charged for these invoices. Auto-payment is an option for your convenience to prevent late payments and to prevent a lapse in your fencing club membership. Monthly members may cancel their membership by properly submitting a cancellation request at least thirty (30) days prior to their next auto payment date.
There are two options to cancel membership:
(1) Cancellations can be made in writing to our treasurer via email: ([email protected]),
(2) Members can manually elect in their SportMember account to leave the club, and if this process is properly completed, the automatic payments will stop. Please note payments will still process for previously issued invoices.
How do I delete my SportMember Profile? (Click here for link)
Otherwise, in accordance with the member’s SportMember account, the Southwest Florida Fencing Academy remains authorized to charge the account provided by the member for automatic payment of their nonrefundable monthly membership dues.
Prepaid (Annual) memberships (i.e., memberships that are paid in full in advance for a full 12 months) are nonrefundable, but are able to be paused for medical/personal leave by submitting a request in writing to our
treasurer via email: ([email protected]). Prepaid (Annual) Memberships cannot be paused for more than twelve (12) months.
MEMBERSHIP, TOURNAMENT, PROGRAM, AND CAMP REFUND/CREDIT POLICY
Membership Refunds
Membership refunds are only permitted when there are extenuating circumstances that limited you from notifying the Southwest Florida Fencing Academy of your cancellation. These would need to be accompanied by proper documentation (i.e. doctor’s note).
If you were incorrectly charged due to the Southwest Florida Fencing Academy's failure to cancel or put the membership on hold, a full refund/credit will be given as long as the refund/credit is accompanied by proper documentation (i.e. hold form, cancel form, email, etc). The Southwest Florida Fencing Academy will not refund/credit more than three (3) months of membership at any given time under any circumstances.
Camp and Speciality Program Refunds/Credits and Cancellation Policy
We understand that children like to try new classes and/or activities to find the one that they love. You can cancel from camp or speciality programs three (3) weeks prior to the start date. You will receive a full refund as an account credit to be used on another program of your choice, or future membership payments, or a refund of payment. Refunds may be made via check or credit to the original payment method based on processing needs of the Southwest Florida Fencing Academy (refunds on camp programs are subject to a $10 service fee).
After the camp program has begun,
● For full pay programs: Program refunds/credits for full pay programs are not permitted unless there are extenuating circumstances and are accompanied with proper documentation
(i.e. medical). Even then, they will be prorated. Refunds/credits requested after the completion of a program session will not be honored.
● If the Southwest Florida Fencing Academy cancels a camp program, whenever possible we will offer members the opportunity to make up that class/program: If a makeup cannot be accommodated, a member may request a credit for that class/program in writing.
● All credits will expire after one (1) year from the date issued to a member’s account.
Tournaments Refunds/Credits and Cancellation Policy
Refunds/Credits are only permitted when there are extenuating circumstances that limited you from notifying the Southwest Florida Fencing Academy of your cancellation. These would need to be accompanied by proper documentation (i.e. doctor’s note). Credits will be provided without a processing fee. Refunds on tournaments are subject to a $5 service fee.
If the Southwest Florida Fencing Academy cancels a tournament, we will offer the opportunity to make up the tournament whenever possible. If a makeup cannot be accommodated, a member may request a credit for the tournament in writing.